Get in touch
The value of pensions and investments and the income they produce can fall as well as rise. You may get back less than you invested.
You can contact us via e-mail, standard post or telephone. Details of which are below.
If you are not happy with our service
If you have a complaint about your Adviser or any financial advice you have received from your Adviser please contact us:
Quilter Financial Planning Complaints Department
Newcastle upon Tyne
We will be happy to provide you with a summary of the internal procedures for handling complaints this, is available without charge upon request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).
The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR
You should note that if your Buy-to-Let Mortgage is not regulated by the FCA, you will NOT be entitled to refer the complaint to the Financial Ombudsman Service.